Thank you for shopping with NANA Beauty at www.nana-beauty.shop. We always aim to ensure our customers are happy with their purchases. Please read our policy carefully before making any orders.
Refunds
All purchases made on our website are non-refundable and non-returnable once the order has been confirmed and processed.
Exchanges
We only accept exchanges if the product you received is damaged or defective upon delivery.
To request an exchange:
Email us at sales@nana-beauty.shop within 14 days of receiving your order. Please include your order number and clear photos of the damaged item(s).
Our customer service team will review your request and respond within 5 working days to confirm the exchange details.
The damaged product(s) must be returned in their original condition, along with any free gifts or promotional items included in the order.
Exchanges are valid for purchases made exclusively through our website and cannot be done at any physical store or counter.
We reserve the right to decline exchange requests that do not meet the conditions above.